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Returns & Refunds
What is your return policy?
We accept returns within 90 days of receiving your order, provided the item is in its original condition. Please check our Returns & Refunds policy for detailed instructions.
How do I request a return or exchange?
To initiate a return or exchange, contact our support team at support@ninopixtv.com with your order details and reason for return. We’ll guide you through the process.
Do I have to pay for return shipping?
Return shipping costs depend on the reason for the return. If the item is defective or incorrect, we will cover the return shipping fee. Otherwise, the customer is responsible for the shipping cost.
How long does it take to process a refund?
Once we receive and inspect the returned item, refunds are typically processed within 5-7 business days. The refund will be issued to your original payment method.
Do you offer refunds for late deliveries?
Refunds for late deliveries are evaluated on a case-by-case basis. If your order is significantly delayed due to unforeseen circumstances, please contact us, and we will work on a resolution.
What should I do if I accidentally provided the wrong shipping address?
If your order hasn’t shipped yet, please contact us immediately to update your address. If the package has already been dispatched, we may not be able to change the delivery address, and you will need to place a new order after it is returned to us.
Do you charge a restocking fee on returns?
No! We do not charge any restocking fee.